Frequently asked questions about Hotel Balneari Prats

Frequently asked questions about Hotel Balneari Prats

Welcome to the frequently asked questions page of Hotel Balneari Prats. Here you will find answers to the most common questions about our services, facilities and policies. We've put together useful information to help you plan your stay and answer any questions you may have. If you do not find the answer you are looking for, do not hesitate to contact us directly.

We are here to make sure your experience with us is as pleasant and hassle-free as possible.

What is a thermal water spa?

A spa is an establishment where you can have mineral-medicinal waters with great contributions and benefits for health. The spas have various services and facilities appropriate for taking medicinal and healing baths, many of which also usually provide accommodation.

Likewise, the services are also indicated for relaxation, enjoyment, beauty and well-being. Such is the case of Hotel Balneari Prats.

How to contact Hotel Balneari Prats?

If you have any questions about the establishment, you can contact Hotel Balneari Prats by calling +34 972 470 051, or by email at or using the contact form.

What is the exact address of Hotel Balneari Prats?

Plaça Sant Esteve, 7,

17455 Caldes de Malavella (Girona)

What time is check-in and check-out of the rooms?

If you are staying at the hotel, check-in time is: 2:00 p.m. and check-out time: 12:00 p.m.

What are the thermal center hours?

The thermal center's hours are from 8:00 a.m. to 2:00 p.m. / 4:00 p.m. to 8:00 p.m.

For telephone inquiries: 972 470 051, extension 2.

Can you access it with pets?

Currently the regulations do not allow entry with pets.

What should I bring to the spa?

It is recommended to bring a swimsuit, flip flops, bathrobe and pool towel. However, if you do not want to go with excess luggage, you can rent our bathrobe service for a total of €5 and the towel for €3.50.

What services does Hotel Balneari Prats offer?

Hotel Balneari Prats is a hotel with a spa that offers various services. It offers hydrotherapy treatments, chiromassage, aesthetics, signature treatments, mud therapy and thermal programs. See thermal center treatments.

Facilities include a thermal water pool located in the center of the garden that can be enjoyed by day users and hotel guests. The establishment also has a restaurant with an exquisite and varied menu and a cafeteria to enjoy on the garden terrace of the spa hotel.

What is the cost of the outdoor thermal pool?

The outdoor thermal water pool is free for staying guests and costs €15 for non-staying customers, subject to availability and time limited to two hours.

What are mineral-medicinal waters?

They are waters made up of different mineral elements that provide a series of properties. Depending on its composition, each type of water provides different benefits to the body.

What is the composition of the medicinal mineral water of Hotel Balneari Prats?

The water at Hotel Balneari Prats flows at a temperature between 56 and 60 ºC. It is a sodium bicarbonate, alkaline, lithium and fluorinated water that also contains silicon, calcium and magnesium.

What is the difference between our spa and a common spa?

The main difference is in the water used to carry out the treatments. Spas such as Hotel Balneari Prats have a specific legal framework, and must necessarily have mineral-medicinal waters declared of public utility and in common spas they use running water.

What are the opening hours of the restaurant and cafeteria at Hotel Balneari Prats?

You can make a reservation at our restaurant or cafeteria, with the schedule shown below:

  • Breakfast Monday to Friday 07:45 to 10:15
  • Breakfast Saturday, Sunday and holidays 07:45 to 10:30
  • Meals from 1:30 p.m. to 3:00 p.m.
  • Dinners from 8:30 p.m. to 10:00 p.m.
How can I make a booking?

You can make your booking by calling us by phone at +34 972 470 051 or by email

You can also make your booking online in the BOOKING tab on our website:

How can I cancel a booking?

You can cancel your booking upon confirmation, by phone at +34 972 470 051 or by email

You can cancel your booking according to the conditions contracted when making it. There are two types of cancellation: 24 hours before the stay and NON-refundable. Review the conditions when making the booking.

Does parking have any additional cost?

Parking is free. During check-in you will be asked for your vehicle's registration number.

What are the rooms like at Hotel Balneari Prats?

The spa has renovated and unrenovated rooms. Both types of rooms offer a variety of services according to needs and preferences, and are of different sizes. (See room characteristics).

In the renovated rooms there are the following:

  • Superior Room
  • Superior Garden View Room
  • Superior Room with terrace
  • Garden Room terrace garden view
  • Aqua Room
  • Junior Suite
  • Prats Suite

The non-renovated rooms are the following:

  • Standard Garden View Room
  • Standard Room
Spa Catalogue