Frequently asked questions

Do you have questions about the services, reservations and amenities of the Prats Spa?

We will solve these questions and much more in this section of frequently asked questions.


Frequently asked questions about the Spa and its services.

A spa is an establishment where you can have Mineral-Medicinal waters with great contributions and health benefits. The spas have various services and appropriate facilities for taking medicinal and curative baths, many of which also usually provide accommodation.

Likewise, the services are also indicated for relaxation, enjoyment, beauty and well-being. Such is the case of the Prats Spa.

If you have any questions about the establishment, you can contact the Prats Spa on the phone +34 972 470 051 or by email You can also contact us through the form on the web.

Plaça Sant Esteve, 7, 17455 Caldes de Malavella (Girona).

If you are staying at the hotel, the time of entry to the room is: 14: 00h and the departure of the room: 12: 00h.

The thermal center hours are from 8:00 a.m. to 2:00 p.m. / 4:00 p.m. to 8:00 p.m. For telephone inquiries: 972 470 051, extension 2.

Currently the regulations do not allow pets to enter.

It is recommended to bring a swimsuit, flip flops, bathrobe and pool towel. However, if you do not want to go with excess luggage, you can rent our bathrobe service for a total of € 5 and the towel for € 3.50.

The Prats Spa is a Hotel spa with various services. It offers hydrotherapy, quiromassage, beauty treatments, signature treatments, mud therapy and thermal programs. See treatments of the thermal center.

Facilities include a thermal water pool located in the center of the garden that can be enjoyed by day users and hotel guests. The establishment also has a restaurant with an exquisite and varied menu and a cafeteria to enjoy on the garden terrace of the spa hotel.

The outdoor thermal water pool is free for staying customers and has a cost of € 15 for non-staying customers, subject to availability and time limited to two hours.

They are Waters made up of different mineral elements that provide it with a series of properties. Depending on its composition, each type of Water provides different benefits to the body.

The water of the Balneari Prats flows at a temperature between 56 and 60 ºC. It is a sodium, alkaline, lithium and fluorinated bicarbonate water that also contains silicon, calcium and magnesium.

You can book in our restaurant or cafeteria, with the hours shown below:

Breakfast from Monday to Friday 7:45 a.m. to 10:15 a.m.

Breakfast Saturday, Sunday and holidays 07:45 to 10:30

Meals from 13:30 to 15:00

Dinners from 20:30 to 22:00

How can I make a reservation?

You can make your reservation by calling us at +34 972 470 051 or by email

You can also make your reservation online with a 5% discount in the RESERVATION tab of our website:

You can make your reservation by calling us at +34 972 470 051 or by email

You can also make your reservation online with a 5% discount in the RESERVATION tab of our website:

You can cancel your reservation from your reservation confirmation, by phone at +34 972 470 051 or by email

You can cancel your reservation according to the conditions contracted when making the reservation. There are two types of cancellation: 24 hours before the stay and NON-refundable. Review the conditions when making the reservation.

Parking is free. During check-in you will be asked for your vehicle registration.

If you need anything during your stay, our staff will be happy to assist you at any time.

The spa has refurbished and non-refurbished rooms. Both types of rooms offer a variety of services according to needs and preferences, and are of different sizes. (See room characteristics)

In the renovated rooms are the following:

  • Superior room
  • Superior room garden view
  • Superior room with terrace
  • Garden room terrace garden view
  • Acqua Room
  • Junior Suite
  • Prats Suite

The non-refurbished rooms are the following:

  • Standard room garden view
  • Standard room